FAQs
How do I know my order has been confirmed?
Is it possible to order a product that is 'Out of Stock'?
PRODUCTS
- If a colour match is essential order, DO NOT rely on the photograph entirely.
- Kindly note down that colour shades may vary from dye-lot to dye-lot.
- Some colours may differ slightly from the photographs.
Where can I find sizing information?
Where can I find information on the fabric and material?
We list out the fabric and material composition for every single product on our product pages. If you would like to more information on the nature of the fabric, sourcing or production practices, please get in touch with us at info@aanya.com.hk.
What about colour and pricing?
SHIPPING
What is the shipping fee and timeline for all deliveries within Hong Kong?
Do you ship internationally?
We offer a flat rate of USD15 ($HKD 150)* for international deliveries to select countries. Free delivery for all orders over USD 150. If your country is not listed below, please contact us at info@aanya.com.hk and we can arrange for a courier at your own cost.
Countries we deliver to: Australia, Canada, China*, Egypt, France, Ghana, India, Indonesia, Italy, Japan*, Kuwait, Lebanon, Malaysia*, New Zealand, Philippines, Singapore*, South Africa, Taiwan*, UAE, United Kingdom & United States.
*Lower delivery rates apply depending on location. You will be notified on your special rate upon checkout.
We have more detailed guidelines and information for you on our Shipping Information page.
OUR PAYMENT POLICIES
- Credit card
- Debit card
- Paypal
If your query was not addressed above, please drop us an e-mail at info@aanya.com.hk or leave your questions in our contact form and we'll get back to you as soon as we can!